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FAQ

Payment shall be made by bank transfer. The Purchaser receives payment details to his e-mail address.

Choose the item you like, click the button “add to cart”, go to cart, fill in the details and pay for the order.

Yes, you can purchase a gift certificate for 25€, 50€, 100€ in the “Certificates section” on our website. The certificate will be delivered to the mentioned address, and online certificate will be sent to your e-mail.

After receiving your payment your order will be send to your address.
It takes from 1 to 3 days to deliver your order to the address in Estonia.
For Latvia, Lithuania and Finland it takes 2-5 days, for other countries – up to 10 days.
You can check the point of issue when placing an order. We use automatic postal package systems Omniva and SmartPost.
Upon arrival at the point of issue, you will receive an SMS-message with the code from the cell. To check the delivery prices click here.

No purchase can be returned.
It is possible to exchange the purchase for another size or model within 3 days after recieving it.
All unsuitable items must be returned in their original condition, this means all packaging, tags and labels must be attached.
When returning online purchases you are responsible for the associated costs to return the goods back to us.

Universal size means that this model is produced in one size and fits any size from XS to M.

Delicate or hand washing at below 30 degrees is allowed.
Ironing on a ‘silk mode’ or vertical steaming.

We ship the items in branded white Monlac Store packages. We also have various gift sets in the “Gift for her” section.

At the moment we are an online shop, but in the nearest future we are planning to open a shop in Tallinn.

For questions or inquiries, please, contact us via email: monlac.store@gmail.com. We are always happy to answer your questions!

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